Privacy Policy

Effective Date: [14/08/2025]

At Lock-In Performance, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information in line with UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

We may collect the following types of information:

  • Personal identification details – name, address, phone number, email address.
  • Client-related information – details relevant to our work together, such as sport background, goals, and challenges discussed in sessions.
  • Payment information – billing details for processing fees.
  • Communication records – emails, messages, and notes from consultations.

2. How We Use Your Information

We use your information to:

  • Provide our sport psychology consulting services.
  • Communicate with you about your sessions, bookings, and enquiries.
  • Maintain secure records in accordance with professional standards.
  • Process payments for services rendered.
  • Comply with legal and regulatory requirements.

3. Confidentiality

All information you share with us is treated in strict confidence and will not be disclosed without your consent, except:

  • Where required by law.
  • Where there is a risk of harm to yourself or others.
  • Where required for supervision purposes as part of professional training (identifiable details will be minimised).

4. How We Store and Protect Your Data

  • Your information is stored securely in encrypted systems.
  • Access is restricted to authorised personnel only.
  • We retain your information for a maximum of 7 years after the end of our professional relationship, in line with industry practice.

5. Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to inaccurate information.
  • Request deletion of your data (where legally permissible).
  • Withdraw consent for certain uses of your data.

6. Cookies & Website Tracking

Our website may use cookies to improve functionality and track site usage. You can disable cookies in your browser settings, but this may affect website performance.

7. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Lock-In Performance
Email: zain@lockinperformance.co.uk
Location: Birmingham, United Kingdom